Shipping policy
Last updated: 12 November 2026
Thank you for shopping with duvelo. This policy explains where we deliver, what it costs and how long it takes.
Where we deliver
We currently deliver to addresses in the United Kingdom only.
Delivery costs
- Standard UK delivery: £4.99
- Free UK delivery on orders of £130 or more, which includes all of our bundles
Delivery times
Orders usually arrive within 7 to 12 working days of being placed. This includes the time it takes us to prepare and dispatch your order.
Delivery times are estimates, not guarantees. They can occasionally be affected by carrier delays, bank holidays or busy periods.
Tracking
Every order is sent with tracking. We will email you a tracking link as soon as your order has been dispatched.
Problems with your delivery
If your order has not arrived within 12 working days, or arrives damaged, please email us at help@leobentrading.com with your order number and we will put it right.
Returns
Please see our Refund policy for details of our 60-day money-back guarantee.